Frequently Asked Questions
Everything you need to know about Au Vodka, our premium spirits, and your order.
What makes Au Vodka different from other premium spirits?
Au Vodka combines British heritage with luxury ingredients. We distill our vodka five times and filter it through gold to ensure an exceptionally smooth finish and the highest possible purity.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their gold-standard spirits delivered within 1-2 business days.
Do you offer international shipping?
Yes, we ship to select international locations. Please note that shipping costs and delivery times vary by country, and customers are responsible for any local customs duties or import taxes.
What is your return policy for damaged items?
We take great care in packaging our iconic gold bottles, but if your order arrives damaged, please contact our support team within 48 hours of delivery with photographic evidence for a full replacement or refund.
Are your flavored vodkas made with natural ingredients?
Absolutely. Our flavored range, including Blue Raspberry and Fruit Punch, uses natural fruit extracts and premium ingredients to maintain our signature smooth taste without artificial harshness.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a secure checkout experience.